Head of Call Center - Lottery Operations based in Copenhagen (RELOCATION PACKAGE)

Our client is at the forefront of revolutionising the lottery industry in Copenhagen. We are on the lookout for a visionary and hands-on individual to join them as the Head of Call Center - Lottery Operations. This is a unique opportunity to lead a passionate team and redefine the customer experience in the world of lotteries.

You will play a pivotal role in steering the lottery operations to new heights. This role requires a leader who can infuse a startup mindset into the team, drive operational innovation, and elevate the overall customer experience.

Responsibilities:

1. Leadership and Team Synergy:

   • Instill a startup culture within the team, fostering creativity, collaboration, and a proactive attitude.
   • Lead by example, inspiring the team to deliver exceptional service.

2. Operational Innovation:

   • Drive continuous improvement in call center processes, embracing a startup approach to stay agile and efficient.
   • Pilot new initiatives and explore unconventional solutions to stay ahead in the fast-paced lottery industry.

3. Customer Experience Revolution:

   • Implement strategies to elevate the customer experience and make every interaction memorable.
   • Innovate ways to engage and excite lottery players, creating lasting connections.

4. Tech Savvy Approach:

   • Stay informed about the latest call center technologies and integrate cutting-edge tools to enhance operations.
   • Drive the adoption of technology-driven solutions for streamlined processes and increased productivity.

5. Risk and Reward Management:

   • Navigate the dynamic landscape of lottery operations, taking a calculated and strategic approach.
   • Develop and implement risk management strategies to ensure the integrity of lottery games.

• Proven leadership experience in a startup environment, particularly within the lottery or gaming industry.
• Tech-savvy with a track record of implementing innovative solutions.
• Strong communication skills with the ability to inspire and lead a diverse team.
• Previous experience in customer service or call center operations.

• Competitive startup-style salary with equity options.
• Relocation package if based out of Denmark
• Flexible work hours and a dynamic office culture.
• Opportunities for professional growth and development.
• Be a key player in disrupting and reshaping the lottery industry.

If you are a forward-thinking leader, excited by the challenges of a startup environment, and ready to redefine the lottery experience, we encourage you to apply!