Customer Success Specialist Gaming based in Hong Kong or REMOTE

We are in search of a Customer Success Specialist within the Gaming industry, tasked with delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services. This role entails interacting with customers through multiple channels, addressing issues, answering inquiries, and providing support. The position also involves learning and operating on diverse platforms. The ideal candidate will possess a genuine passion for gaming, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

• Analyze customer data for trends.
• Maintain deep product knowledge.
• Assist with setup and navigation.
• Upsell services and manage clients to targets.
• Develop launch plans for new accounts.
• Daily KPI management for clients.
• Oversee accounts of publishers and advertisers.
• Troubleshoot and offer technical assistance.
• Collaborate across departments to meet customer needs.
• Cultivate and maintain customer relationships.

• Strong communication skills with the ability to empathise with customers.
• Passion for gaming and understanding of the gaming industry.
• Experience in customer support or a related field.
• Familiarity with common customer support tools and platforms.
• Ability to work both independently and in a team environment.
• Excellent problem-solving skills and creative thinking for solutions.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM and ticketing systems is a plus.

• Collaborative and positive team environment.
• Compensation based on experience, with bonuses for on-time deliveries.
• Personal improvement plan and on-the-job assistance.
• Multiple workspaces and a creative, excellent environment onsite.