Team Manager - Customer Success (Remote / Europe)

Our client, an international organisation active across several industries and serving both B2B and B2C customers, is hiring a Team Manager to guide its Customer Success department.

The focus: improving engagement, supporting users, and ensuring seamless digital operations.

What you will do

• Manage a distributed customer success team, setting clear goals and ensuring consistent service quality.

• Strengthen client relationships through proactive support and efficient problem resolution.

• Use performance data to identify trends and shape engagement strategies.

• Collaborate closely with internal and external partners to improve the overall customer journey.

• Build capability within the team through structured training and regular feedback.

• Introduce ideas and tools that enhance daily workflows and user experience.

What you bring

• Proven background in customer success or account management within a digital or technology-driven business.

• Track record of leading teams and driving measurable improvements.

• Confident communicator with analytical thinking and solution-oriented mindset.

• Familiarity with performance reporting and online user behaviour metrics.

• Comfortable operating in a fast-paced, multicultural environment.

Why join

• Remote position with flexible hours within Europe.

• Collaborative, international culture with strong knowledge sharing.

• Opportunity to grow and make a visible impact.

• Competitive package aligned with skills and results.