Team Lead EU – Customer Success Specialist (REMOTE)

We are seeking a Team Lead EU – Customer Success Specialist to elevate user experience and engagement in the gaming space. You will lead the customer success team, oversee client interactions, streamline processes, and ensure smooth operations across multiple platforms. This role suits a gaming enthusiast with strong communication skills, problem-solving abilities, and hands-on leadership experience in a fast-paced environment.

Key Responsibilities

• Lead and manage a customer success team, delivering top-tier service for gaming clients.

• Develop and execute strategies to improve user engagement and retention.

• Serve as the main escalation point for client issues, working cross-functionally to resolve challenges.

• Track and analyse key performance metrics, providing insights to enhance user satisfaction.

• Train and mentor team members, fostering a culture of continuous improvement.

• Collaborate with mobile gaming partners to elevate the overall customer experience.

• Keep up to date with gaming trends and tools to optimize support operations.

• Proven experience in customer success or account management within the gaming industry.

• Strong leadership skills with prior team management experience.

• Deep knowledge of mobile gaming platforms, CPE, CPI, and Offerwalls.

• Excellent communication and problem-solving skills.

• Comfortable working in a fast-paced, dynamic environment.

• Familiarity with analytics and tracking tools to measure performance.

• Innovative Culture – A forward-thinking environment with career growth, recognition, and team-building.

• Global Collaboration – Hybrid teams across the world in a diverse and cooperative setting.

• Competitive Pay – Remuneration aligned with your experience and skills.