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Senior Customer Relationship Manager based in LONDON or REMOTE

Job description

  • Being the point of contact & manage an International Clients Portfolio for the company
  • Develop & grow the client usage of our service & guarantee the best level of satisfaction
  • Organise the QBR with clients & create opportunities for Up Sell & Cross Sell
  • Identify all blockages or problems, work closely with the product team to solve them & provide solution to clients
  • Work collaboratively with the COO on the set up & management of the sales workflow & organisation
  • Take the lead on the identification, implementation & management of sales tools & platforms
  • This role could evolve to a Management position of the CSM team


  • 5 to 8 years’ experience in Digital Advertising Sales, especially in Customer Relationship / Account Management
  • Experience selling SAAS & Mobile Advertising, ideally in the Mobile Gaming Industry
  • Knowledge of the Mobile Advertising ecosystem, especially User Acquisition
  • Experience working in a fast-paced environment in an International & Multi Cultural context
  • Experience working with Hubspot & other Sales / CSM / Project Management tools
  • Experience of management of a CSM or Account Management team
  • Strong interpersonal skills; able to effectively build relationships and trust with internal and external stakeholders
  • Strongly Analytical & Ability to break down problems into manageable components and think through optimal solutions
  • Highly organized and capable of balancing multiple priorities
  • Exhibits Integrity, humility, responsibility, accountability, self-awareness, work ethic, and empathy
  • Fluent in English, another European language will be a plus


  • Join an International team of serial entrepreneurs & experimented talents at the early stage of the project
  • Take the opportunity of getting tons of responsibilities & learn a lot from this
  • Impact significantly the future of the company with your decisions & actions
  • Work in a challenging environment without the stress & the pressure from your management
  • Work with a team of friendly people, with an open mind & a multicultural mindset
  • Get the flexibility of working remotely or in an office



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Match criteria
  • Remote
  • London
Talent Manager
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