Remote Customer Success Specialist (Gaming)

We are seeking a Remote Customer Success Specialist for the gaming sector. You will deliver high-quality support to enterprise clients, ensuring smooth experiences across digital platforms. This role requires interaction with customers via multiple channels, resolving issues, responding to inquiries, and providing guidance. You will also learn and operate on varied platforms.

Key Responsibilities:

• Analyse customer behaviour and support data to identify trends.

• Support client setup and navigation of services.

• Assist in managing client accounts and achieving service targets.

• Develop plans for new client onboarding.

• Collaborate with internal teams to meet customer needs.

• Provide technical assistance and troubleshoot platform issues.

• Maintain and strengthen client relationships.

• Track daily performance metrics for accounts.

• Work with publishers, advertisers, or enterprise partners as needed.

• Strong communication skills and customer empathy.

• Experience in the gaming industry or related digital entertainment field.

• Familiarity with customer support tools and platforms.

• Ability to work independently and within a team.

• Analytical skills for performance tracking and optimisation.

• Creative problem-solving and multi-tasking capabilities.

• Operates across multiple sectors.

• Serves B2B customers.

• Collaborative environment with professional development support.

• Compensation based on experience, with performance incentives.

Impact: You will influence outcomes that affect large user communities.