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Account Director based in Amsterdam

Job description

  • Function as a leader, liaison and mentor for all things related to the accounts.
  • Provide strategic direction together with CEO and COO and approvals at significant milestones in account process
  • Providing guidance to onboarding of new customers
  • Guiding in consultancy process of customers
  • Identify strengths and weaknesses of the account and make recommendations for change
  • Accountable for the health of the client businesses both financially and relationship-wise
  • Manage account finances, including forecasts and income generation
  • Forecast revenue and cash flow with Finance team
  • Uncover opportunities and grow business through thought leadership, client/account expertise and consistent delivery of good work
  • Focus on ongoing client mapping process to deepen client trust and broaden the agency’s purview/stature within the client organization
  • Develop staff through performance management and consistent feedback.
  • Lead the development of client black book and ensure it is being maintained by the rest of the team (nuances, business challenges, competitive, engines of profitability, CRM tool, etc)
  • Ensure staff is updated regularly on client’s business
  • State of the business with full team on a quarterly basis along with a review on how the team is functioning, delivering, excelling, having challenges, to continually better the overall.
  • Provide Quarterly review to CEO, COO and CFO

Main tasks (but not limited to):

  • Developing, assisting, training and co-managing Customer Success Management department (Sales focused side/client management) together with the Head of Operations
  • Managing the country management / Accounts team. Target setting and monthly reviews. Have weekly 1-on-1 meetings with each team members.
  • Onboarding process of all new business (both hunters & farmers). Responsible that all stakeholders follow the onboarding process, guarding internal procedures and education of the accounts team, new business team & CSM team on the onboarding process.
  • Responsible for account maximization in each GEO
  • Cash collection. Liaison between Sales and Finance / Sales and Credit and Collections / Sales and Legal / Sales and Operations Sales (Quality Report).
  • Cash In:
    - Invoicing on time
    • Credits nota and collections
    • - Approvals Task Lists
    • - Disputes clearance
  • Maintaining own portfolio of Key Accounts
  • Supporting CEO on product development and business development as a whole.
  • Supporting Country Management with monthly Country Meetings
  • Assist CSM / Sales to increase Legacy Revenue
  • Reporting to CEO (commercial related) and CFO (finance related).


Minimum 5 years of experience in a similar (people management) role within the digital marketing industry


  • Excellent package of employment terms, uncapped commission structure and competitive salary
  • Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals.
  • Working directly with the Board and global CEO.
  • Empowerment to achieve great things and leave your mark in a meritocratic culture.
  • Highly driven, ambitious, international, fun and talented international colleagues
  • Free daily lunch
  • Amazing company parties twice a year, team activities and Friday drinks



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Match criteria
  • Amsterdam
Talent Manager
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